Cancellation Policy
In order to ensure clients have access to all available classes including private lessons, semi-private lesson, and group classes, notice for cancellations is required to avoid being charged full price for the class. For classes held December 15th through January 2nd and July 1st through July 7th a 48 hour notice is required. For all other dates a 24 hour notice is required to avoid being charged for a class.
- If you cancel a class/private session/semi-private session/trio session with less than 48 hours' notice (late cancel) between December 15th and January 2nd or July 1st and July 7th, you will be charged full price.
- If you cancel a class a class/private session/semi-private session with less than 24 hours' notice (late cancel) all other dates, you will be charged full price.
- If you no show (do not show up for your class or session) you will be charged full price. If you sign up for multiple classes and do not attend them, you will be charged the full price for the missed class(es).
- If you have an emergency, call and speak with Jenn directly or email her (jennweldonpilates@gmail.com)
Payment Policy
Cash, checks and credit cards are accepted. A credit card must be provided to schedule lessons and is required to be kept on file. If a student balance falls below $0 or cancellation fees are due the credit card on file will be charged for the amount due.
- 3% swipe fee
Refund Policy
All purchases are non-refundable. Balances can be transferred to a friend or relative. Balances expire 3 & 6 months from date of purchase (dependent on what type of package or pass you purchase).
Returned Check Policy
If your check is returned for insufficient funds, there will be a $60 fee. If the check is deposited a second time and returned, there will be a $100 fee plus the returned check fee. Cash or credit card payment for all future lessons will be required.
Attendance Expectations and Retention of Private Lesson Time Slot Policy
Consistently missing or canceling classes impacts my business. If you are unable to consistently attend class I reserve the right to give your time slot to another client. If you would like to retain your spot you may pay the retention fee described below. I will provide a warning , in writing, prior to taking any action under this section.
You are permitted to miss two consecutive classes and retain your time slot. If you have multiple time slots they are treated independently, if you do not attend one of your time slots for two consecutive classes it will be subject to this policy. If you miss more than two weeks the time slot will no longer be your reoccurring time slot and will be opened to other clients unless:
- You pay $90 per week to retain your time slot. The charge is per time slot you wish to retain. The $90 charge will apply every week until you are able to resume your lesson. Fees must be paid up front to retain the time slot. A credit card can be charged weekly for this purpose. If your account is not kept current your weekly time slot will be discontinued and opened to other clients.
- You can hold classes via Facetime/Zoom to retain your time slot. Charges for the Facetime/Zoom class will be at the standard rate.
You may fill your time slot with a friend or relative. Your friend or relative must be informed that you will retake the lesson time when you return. All Jenn Weldon Pilates & Fitness policies apply.
If a time slot is filled by another client that time slot will no longer be available.
Account Balance
You must maintain a balance of $90 in your account. If you would like to pay for a single lesson at a time on an ongoing basis a credit card must be used. The credit card on file will be charged if the lesson is not paid for the day of the lesson. Jenn Weldon Pilates & Fitness may require payment prior to a lesson if account balance is less than $90.
Policy and Pricing Changes
Policies and pricing are subject to change without notice.
- Pricing effective 12/23/2023